Privacy Policy — jiteace

1 Data We Collect

When you register an account with jiteace or use any feature of our platform, we collect certain categories of personal data. The information we gather falls into two broad categories: data you provide to us directly, and data we collect automatically through your use of the platform.

Data you provide directly:

• Identity information: Full legal name, date of birth, gender, and a copy of your government-issued identity document (e.g., National Identity Card or passport) submitted during the account verification process.
• Contact information: Email address, mobile phone number, and residential address in Bangladesh (city or district, such as Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi).
• Financial information: Your preferred payment method type (bKash, Nagad, Rocket, Upay, Visa, or Mastercard), mobile wallet account number or last four card digits, and records of all deposit and withdrawal transactions made through your account. We do not store full card numbers or mobile banking PINs.
• Account credentials: Your chosen username and a hashed (non-reversible) version of your password. We never store your password in plain text.
• Communications: Any messages, queries, or complaints you submit to our customer support team via live chat or email, including the content of those communications and the date and time they were sent.

Data collected automatically:

2 How We Use Your Data

jiteace uses the personal data we collect for the following specific purposes. We rely on one or more lawful bases for each category of processing as described below:

• Account creation and management: To register your account, verify your identity, and maintain a record of your account activity. This processing is necessary to perform the contract between you and jiteace.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and card payment methods in Bangladeshi Taka (BDT). Financial data is processed strictly for transaction fulfilment and fraud prevention.
• Identity and age verification: To confirm that you are aged 18 or above and that the personal information you provided during registration is accurate. This is a legal obligation and a core responsible gaming requirement.
• Customer support: To respond to your enquiries, resolve disputes, and maintain a record of communications for quality assurance and compliance purposes.
• Responsible gaming monitoring: To identify patterns of behaviour that may indicate problem gambling — such as rapid increases in stake sizes, extended uninterrupted play sessions, or frequent self-exclusion requests — and to take appropriate safeguarding action where warranted.
• Platform security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, account takeover attempts, money laundering, and other unlawful or prohibited activity on the jiteace platform.
• Platform improvement and analytics: To understand how players use the site, identify technical issues, and improve the overall user experience. Analytics data is anonymised wherever possible before processing.
• Promotional communications: To send you information about bonuses, offers, and platform updates relevant to your account, provided you have not opted out of marketing communications. You may withdraw consent for marketing at any time by contacting support.

We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects without your knowledge or consent.

3 Data Sharing & Third Parties

jiteace does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We may, however, share limited and necessary data with the following categories of trusted third-party service providers who assist us in operating the platform:

• Payment processors: bKash, Nagad, Rocket, Upay, and card payment gateway providers receive only the transaction data required to process your deposit or withdrawal. These providers operate under their own privacy obligations and are not permitted to use your data for any other purpose.
• Identity verification services: Third-party KYC (Know Your Customer) providers who assist with document verification and age checks. Data shared is limited to that strictly necessary for verification purposes.
• Game software providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe receive anonymised session and game-round data to deliver game content and maintain game integrity. These providers do not receive your name, payment details, or contact information.
• Platform analytics providers: Anonymised and aggregated usage data may be shared with analytics platforms to help us understand site performance. No personally identifiable information is included in these data transfers.
• Legal and regulatory authorities: We may be required to disclose personal data to law enforcement agencies, financial regulators, or courts of competent jurisdiction where required by applicable law or in response to a lawful request. We will notify you of such disclosures where we are legally permitted to do so.

4 Cookies & Tracking

jiteace uses cookies and similar browser-based technologies to support the operation of the platform. A cookie is a small text file placed on your device by our web server when you visit the site. Cookies allow the platform to recognise your device across page loads within the same session.

We use the following categories of cookies:

• Strictly necessary cookies: Required for the platform to function correctly. These include session authentication cookies that keep you logged in during a visit. Disabling these cookies will prevent you from using the platform. These cookies do not require your consent as they are essential to the service.
• Functional cookies: Used to remember your display preferences, language setting (English), and any accessibility options you have selected. These cookies improve your experience but are not essential to the platform's core operation.
• Analytics cookies: Used to collect anonymised information about how visitors navigate the site — for example, which pages are visited most frequently, how long sessions last, and where technical errors occur. This data helps us improve the platform. No personally identifiable information is included in analytics cookie data.
• Responsible gaming session cookies: Used to track session duration and activity patterns to support our responsible gaming monitoring obligations. These cookies are necessary for player protection purposes.

jiteace does not use advertising cookies, retargeting cookies, or any tracking technology that shares your browsing behaviour with external advertising networks.

You may manage cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies will impair your ability to use the platform. Clearing all cookies will log you out of your current session.

5 Data Retention

We retain your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law and regulatory obligations. The following retention periods apply to key data categories:

• Account and identity data: Retained for the duration of your active account plus a minimum of five years following account closure, in line with standard anti-money-laundering (AML) record-keeping requirements.
• Financial transaction records: Deposit and withdrawal records, including payment method details and transaction amounts in BDT, are retained for a minimum of five years from the date of each transaction.
• Customer support communications: Records of live chat transcripts and email exchanges are retained for three years from the date of the most recent communication in a given thread.
• Responsible gaming records: Self-exclusion requests, deposit limit settings, and related account-restriction history are retained for a minimum of five years to ensure compliance with responsible gaming obligations and to prevent re-registration during an active exclusion period.
• Analytics and usage data: Aggregated and anonymised analytics data may be retained indefinitely as it contains no personally identifiable information. Raw session logs are deleted within 12 months of collection.

Once a retention period has elapsed and there is no longer a legal or contractual basis for retaining the data, jiteace will securely delete or anonymise it in accordance with our internal data disposal procedures.

6 Data Security Measures

jiteace implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption: All data transmitted between your browser or mobile device and jiteace is encrypted using Transport Layer Security (TLS). You will see the padlock icon in your browser's address bar confirming an encrypted connection is active.
• Password hashing: Account passwords are never stored in plain text. We apply a one-way cryptographic hashing algorithm so that even internal staff cannot read your password.
• Access controls: Access to personal data within the organisation is restricted to staff members who require it to perform their job functions. Access permissions are reviewed regularly and revoked immediately when an employee leaves the organisation.
• Fraud detection systems: Automated monitoring systems scan account activity for unusual patterns indicative of fraud, account compromise, or money laundering. Alerts trigger manual review by our security team.
• Secure data storage: Personal data is stored on servers with physical and logical access controls, firewall protections, and regular security audits. Data backups are encrypted and stored separately from primary systems.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, jiteace will notify affected players as soon as reasonably practicable and take all appropriate steps to contain the breach and mitigate its impact.

7 Your Privacy Rights

As a registered player on jiteace, you hold the following rights in relation to the personal data we process about you. To exercise any of these rights, please contact our support team at support@jiteace with your registered account email address and a clear description of your request.

• Right of access: You may request a copy of all personal data we hold about you. We will provide this in a clear, structured format within 30 days of receiving your verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent (and no other lawful basis applies), or where you object to processing and there are no overriding legitimate grounds. Note that certain data — particularly financial transaction records — must be retained for the minimum periods required by law even following an erasure request.
• Right to restriction of processing: In certain circumstances, you may request that we limit the way we process your data — for example, while the accuracy of the data is being contested.
• Right to data portability: Where processing is based on your consent or a contract, and is carried out by automated means, you may request that we provide your data in a machine-readable format so that it can be transferred to another service provider.
• Right to withdraw consent: Where our processing of your data is based on your consent — such as for marketing communications — you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
• Right to object to direct marketing: You may opt out of receiving promotional emails and messages from jiteace at any time by contacting our support team or by following the unsubscribe instructions included in any marketing communication.

We will respond to all verified privacy rights requests within 30 calendar days. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it.

8 Contact & Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jiteace handles your personal data, please contact our support team using the details below. All privacy-related enquiries are handled by our data team and treated with the highest priority.

• Email: support@jiteace — please include "Privacy Enquiry" in your subject line so that your message is routed correctly.
• Live Chat: Available 24 hours a day, 7 days a week in English, operated in Bangladesh Standard Time (BST, UTC+6).
• Response time: We aim to acknowledge all privacy enquiries within 48 hours and provide a full response within 30 calendar days.

This Privacy Policy was last reviewed and updated in January 2026. jiteace reserves the right to amend this policy at any time. Material changes will be communicated to registered players via email to the address held on their account. Continued use of the platform following notification of a change constitutes acceptance of the revised policy. The most current version of this policy is always available at jiteace/privacy-policy.